Terms & Conditions
Cancellations & Returns
As items sold by WA Engraving are made to order, all purchases are final and non refundable.
If however an order is cancelled within 60 minutes of being placed WA Engraving will refund the order less any transaction fees.
If an item received is not the purchased item or the engraving does not resemble the approved design, upon the return of the item WA Engraving will remake the order at no additional charge to the client.
WA Engraving is happy to use a freight company of the clients choosing however this will be at the clients expense.
WA Engraving uses Australia Post unless specified otherwise.
If a tracking number is requested this will incur a fee of $2.95 (plus GST).
Once an order is in the possession of the client or a third party freight/courier, the responsibility of lost or damaged items are the responsibility of the client and not WA Engraving.
Damaged deliveries are not the responsibility of WA Engraving unless it can be proven that the damage occurred prior to the order leaving the possession of WA Engraving.
If it can be proven that damage to an item occurred prior to leaving the possession of WA Engraving, WA Engraving will remake the order at no additional charge to the client.
WA Engraving require payment in full prior to starting production of any order unless arranged prior.
If an order has begun production prior to payment, WA Engraving owns all items until paid in full.
A transaction is considered complete once the funds appear in the account of WA Engraving.
Damaged Glass Items
In the unlikely event that glass cracks or shatters in the engraving process, WA Engraving will not be held accountable and are not liable to replace the damaged item. As all glass is different and many glass items have imperfections, although infrequent, glass items can crack or shatter during the engraving process.
An artwork approval is considered approved by either of the following two options;
- WA Engraving or any of its employees receive a physical or digital copy of the signed artwork approval.
- WA Engraving or any of its employees receive an email with a statement clearly indicating the artwork is approved and the approved artwork is attached to the email.
WA Engraving do not accept verbal confirmation of artwork approvals.
Turnaround Times & Rush Fees
WA Engraving require 5 working days from artwork approval and receipt of goods to dispatch an order.
If an order is required to be dispatched sooner than 5 working days from artwork approval and receipt of goods, this will incur a 20% rush fee to be paid prior to production.